Shipping Policy
Last Updated: October 2026
This Shipping Policy explains how VELORIAHE processes, fulfills, and ships customer orders.
VELORIAHE is owned and operated by Hangzhou Pengpengmao Network Technology Co., Ltd.
Order Processing
Orders are generally processed within:
7 days after payment confirmation.
Processing time refers to the period required to prepare an order before shipment and is separate from delivery time.
Estimated Delivery
After processing and dispatch, estimated delivery is generally:
4–7 business days.
Delivery times are estimates and may vary depending on:
- Delivery destination
- Carrier operations
- Customs procedures
- Weather
- Public holidays
- Peak seasonal periods
- Other circumstances affecting transportation
Shipping Fees
Free standard shipping is available on orders of $39 or more.
For orders below $39, applicable shipping charges will be shown during checkout before payment is completed.
Any temporary shipping promotion will be subject to the conditions displayed with that promotion.
Fulfillment Location
Orders may be fulfilled from our own facilities or partner fulfillment locations depending on:
- Product availability
- Inventory location
- Product type
- Delivery destination
The fulfillment location may therefore differ from our registered business address.
We do not describe an order as locally shipped unless that accurately reflects the actual fulfillment arrangement.
Tracking Information
Where tracking is available, customers may receive shipment tracking information after dispatch.
Please allow some time for tracking information to appear in the carrier's system.
Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error, contact:
as soon as possible.
We will try to assist before shipment, but address changes cannot be guaranteed once fulfillment has started.
Delayed Shipments
If tracking information has not updated for an extended period or your shipment appears significantly delayed, contact customer support.
Please provide your order number and available tracking details.
Lost Packages
If a package appears lost in transit, we will review the available tracking information and carrier records before determining the appropriate resolution.
We do not automatically reject a reasonable customer claim solely because tracking displays a delivered status.
Damaged Packages
If your package arrives visibly damaged:
-
Photograph the external packaging.
-
Photograph the affected product.
-
Contact service@veloriahe.com.
We will review the information and explain the appropriate next steps.
Customs, Duties, and Taxes
Shipping Destinations
We currently ship to addresses within the United States.
Customs, Duties, and Taxes
Where applicable, these charges are governed by the relevant jurisdiction and applicable checkout terms.
Contact Information
VELORIAHE is owned and operated by Hangzhou Pengpengmao Network Technology Co., Ltd.
Business Address:
Room 1202, No. 92 Yueda Lane, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Email: service@veloriahe.com
Phone: +85257018239