Contact Us
Last Updated: October 2026
We are here to assist with questions relating to VELORIAHE products, orders, shipping, returns, and website use.
Customer Support
Email:
service@veloriahe.com
Phone:
+85257018239
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)
Messages received outside our normal customer service hours may be reviewed on the next business day.
What We Can Help With
You may contact us regarding:
- Product specifications
- Product compatibility or intended use
- Order confirmation
- Order status
- Payment questions
- Shipping and tracking
- Delivery problems
- Damaged or incorrect products
- Returns and refunds
- Website or account-related questions
Existing Orders
When contacting us about an existing purchase, please include:
- Order number
- Email address used during checkout
- Product involved
- Brief description of the issue
- Photographs or videos where relevant
This information helps us review your request more efficiently.
Returns
Please contact us before sending any product back.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return destination and return instructions.
Please do not automatically send returned products to our registered business address unless we expressly confirm that it is the correct return destination.
Company Information
VELORIAHE is owned and operated by Hangzhou Pengpengmao Network Technology Co., Ltd.
Business Address:
Room 1202, No. 92 Yueda Lane, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Customer Support:
service@veloriahe.com
Phone:
+85257018239
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)