Privacy Notice
Last Updated: October 2026
This Privacy Notice explains how VELORIAHE collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact customer support, subscribe to communications, or otherwise interact with our services.
VELORIAHE is owned and operated by Hangzhou Pengpengmao Network Technology Co., Ltd.
1. Information We Collect
The information we collect depends on how you interact with our website.
Contact Information
We may collect:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
We may collect information relating to:
- Products purchased
- Order number
- Order status
- Shipping details
- Delivery information
- Returns
- Refunds
- Customer service history
Payment Information
Payment transactions may be processed through independent payment service providers.
These providers may process payment information necessary to authorize transactions, prevent fraud, and process refunds.
We generally do not need to directly store complete payment card information where transactions are handled by an independent payment processor.
Device and Usage Information
Certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website interactions
- Referral source
- Approximate location derived from technical information
- Cookie and similar technology data
Communications
When you contact us, we may retain information contained in your message and our response.
2. How We Use Personal Information
We may use personal information to:
- Process and administer orders
- Process payments
- Arrange fulfillment and delivery
- Send order and tracking information
- Provide customer support
- Manage returns and refunds
- Detect and prevent fraudulent activity
- Protect website and account security
- Maintain and improve website functionality
- Understand website performance
- Conduct analytics where permitted
- Provide marketing communications where permitted
- Comply with applicable legal requirements
- Establish or defend legal rights where necessary
3. Cookies and Similar Technologies
Our website may use:
- Cookies
- Pixels
- Local storage
- Tags
- Similar technologies
These technologies may support:
- Shopping cart functionality
- Checkout
- Website security
- User preferences
- Website performance
- Analytics
- Advertising measurement where permitted
Strictly necessary technologies may be required for requested website functions.
Where applicable law requires consent for non-essential analytics or advertising technologies, appropriate choices should be provided before those technologies are activated.
4. How We Share Information
We may share relevant personal information with service providers that assist with:
- E-commerce platform services
- Website hosting
- Payment processing
- Fraud prevention
- Shipping and fulfillment
- Customer communications
- Analytics
- Advertising or marketing where permitted
- Professional or legal services
We may also disclose information where reasonably necessary to comply with applicable law or lawful requests.
5. Shipping and Fulfillment
To deliver an order, relevant information may be shared with fulfillment and logistics providers.
This may include:
- Customer name
- Shipping address
- Telephone number
- Email address
- Order information
- Delivery instructions
6. International Processing
Our service providers may operate in different countries or regions.
As a result, personal information may be processed outside your country of residence.
Where required, appropriate safeguards should be used for international transfers.
7. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Order fulfillment
- Customer service
- Accounting
- Fraud prevention
- Returns and refunds
- Dispute resolution
- Legal compliance
Retention periods may vary depending on the type of information and applicable requirements.
8. Data Security
We use reasonable organizational and technical safeguards designed to reduce the risk of:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
No internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request:
- Access to personal information
- Correction
- Deletion
- Restriction of certain processing
- Withdrawal of consent
- Data portability where applicable
- Objection to certain processing
- Opt-out of certain targeted advertising or data-sharing practices where applicable
To submit an applicable privacy request, contact:
We may need to verify your identity before completing certain requests.
10. Marketing Communications
Where permitted, we may send promotional communications.
You may unsubscribe from eligible marketing emails using the unsubscribe link included in the message.
Operational communications relating to purchases, payments, security, delivery, or customer service may still be sent where necessary.
11. Children’s Privacy
Our website is intended for a general shopping audience.
We do not intend to knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe personal information has been collected improperly, please contact us.
12. Third-Party Websites
Our website may contain links to independent third-party websites.
We do not control their privacy practices.
Customers should review the applicable privacy policy before providing information to an external service.
13. Changes to This Privacy Notice
We may update this Privacy Notice to reflect changes to:
- Our services
- Website functionality
- Data practices
- Service providers
- Applicable legal requirements
The Last Updated date will be revised where appropriate.
14. Contact Information
VELORIAHE is owned and operated by Hangzhou Pengpengmao Network Technology Co., Ltd.
Business Address:
Room 1202, No. 92 Yueda Lane, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Privacy Contact:
service@veloriahe.com
Phone:
+85257018239